get it out of email
If it matters, get it out of email.
The name says it all — “electronic mail.” A callback to an older, slower tech. We took the metaphor literally and inherited all the baggage. Inboxes. Threads. CCs. The reply-all catastrophe.
An email thread with dozens of items is how things get lost. Decisions buried in replies. Context scattered across forwards. Three weeks later someone asks “wait, did we decide on that?” and the answer is somewhere in a chain no one can find.
This is how companies get mired in process and paperwork — even when no paper exists at all. The friction is digital now, but it’s still friction.
If it’s a task, put it in a tracker. If it’s a decision, document it somewhere searchable. Better yet — put it in the code. Issues, PRs, comments, commit messages. The work and the conversation about the work live in the same place.
Email is fine for notifications. It’s terrible for work.